FAQ

Opt for our convenient pick-up option at our showroom in Fredericton, and enjoy FREE shipping on your order.

For items shipped directly to your house, we're dedicated to securing the best freight/shipping rate for you.

After your purchase, expect a personalized shipping quote from our team within 1-2 business days.

Please review our Shipping Policy.

We appreciate your understanding as we work to provide you with the most efficient and cost-effective shipping solutions for your lighting selections. Your satisfaction remains our top priority throughout your entire lighting journey!

Please note that certain larger fixtures or those requiring special shipping may incur additional freight fees and potentially longer shipping times. Many fixtures are made-to-order and are therefore shipped directly from our vendor's warehouses. Shipping durations vary and can range from 1 to 6 weeks, depending on the specific fixture. Your shopping experience is our priority, and we want to make sure it's as seamless as possible!

We believe in offering you the best value for your lighting needs. That's why we gladly price match with most Canadian retailers and showrooms. It's our way of ensuring you get top-notch products at the most competitive prices. However, please note that some restrictions may apply. We're committed to transparency and fairness, so feel free to reach out if you have any questions about our price match policy. Your satisfaction is our priority!

Our showroom is located in Fredericton, NB, Canada!

Our address is 840 Hanwell Rd.

Hours of operation:

MON - FRI: 8:00AM - 5:00PM

SAT: 9:00AM - 1:00PM

SUN: CLOSED

We strive to keep our website inventory accurate and up-to-date to provide you with a seamless shopping experience. However, as we collaborate with a diverse range of vendors and manufacturers who ship fixtures directly from their warehouses, it's possible that some items may be temporarily out of stock, backordered, or recently discontinued. In the event that an item in your order is unavailable, we'll notify you promptly, giving you the option to either wait for the item or receive a refund. We appreciate your understanding.

We want you to love your lighting choices, but we understand that preferences can change. That's why we offer a 30-day return window. Please note that custom or made-to-order fixtures may be subject to a restocking fee. If your fixture arrives damaged or defective, don't worry – just let us know, and we'll swiftly arrange a replacement. For more detailed information, check out our Return Policy. Your satisfaction is our priority, and we're here to make sure your lighting experience is nothing short of fantastic!

We understand the importance of product reliability.

Warranties across our selection vary as they are determined by the respective manufacturers.

For specific details on the warranty of a particular product, feel free to reach out, or refer to the product documentation. We're committed to ensuring your peace of mind when it comes to the quality and longevity of your chosen fixtures.

We offer a Trade Program to professionals; electricians, designers, realtors, home stagers, architects and more. Our Trade Program provides discounts, special offers, and personalized service tailored to streamline your purchasing process. We are committed to providing the best experience, service, and pricing.

We offer home lighting design consultations either at your property (within city limits) or remotely. Book a FREE 30 minute consultation to get you started. Consultations needed beyond 30 minutes are billed at $100 per hour. Any amount paid towards consultations are then applied as a credit towards any fixtures you order.